Business Management
Organizational Psychology in Human Resource Management
Aug 4th
Organizational Psychology is a subject that applies the principles of psychology into one of the most important areas of people’s lives – work. In particular, we work with the human aspects of the workplace and improve the effectiveness of individuals and therefore, organizational effectiveness, through our understanding of the workings of man. There is a group of professionals who share a common goal and work closely with us, human resource professionals.
Bringing Out of your Comfort Zone
Jul 11th
Have you ever wondered why….
New Year’s declarations rarely finally beyond the middle of January? It is therefore hard to break a habit? Your beneficial intentions ever seem to get lost in the general rush of ordinary life? The reasons are generally lack of time and lack of focus.
As you run a business, it’s at ease to get involved in the day-to-day challenges and lose sight of the bigger picture. Setting clear goals can help you stay focused on what you want to achieve — both in business and in your personal life — and use your time and resources more effectively. Read the rest of this entry »
Conducting an Effective Customer Satisfaction Program
May 17th
Most customer interaction studies have a couple of core issues that we’d like to measure. Among the top are satisfaction, importance, and loyalty. Satisfaction is how satisfied are your customers with respects to the various services and attributes of your engagement with over-all product/service satisfaction, pre-sales support, ongoing support and customer service, and cancellation reasons and drop-outs.
Importance covers what is really important to your customers and what are not. For example: if most of your customers think on-site support is not very important, having a high satisfaction score on that will not significantly affect the bottom-line.
Strategic Planning in the Business World
May 13th
Strategic planning is a method of planning events in a strategic manner in order to accomplish the goal at hand. This type of planning works by looking at the whole picture and you then figure out how you are to get from one place to another. Probably the most important example of strategic planning is that which is done in the military. In this example, we could say that the strategy is to overtake an area while the tactical planning is how you will fight each battle. The strategy is the plan to get through the whole picture. Read the rest of this entry »
How to Lead and Influence Change
May 4th
You know for years we have held the majestic eagle as our sign of a good leader. It soars so high above everyone else, has a beautiful wingspan, eyes that can see it’s prey from miles away and uncanny accuracy in getting it’s food. Definitely a leader. Definitely something we should admire and look up to. Definitely the way we should be if we want to lead, right? Wrong!
I think eagles are one of the worst animals we can model after as leaders. You see, they don’t play as a team. Read the rest of this entry »
